Terms and Policies

Terms & Conditions of Sale

Millington Hall Farm | Last updated: 30 October 2026

1. General

These terms apply to all purchases made through our website, including food products, barbecue equipment, accessories, gift vouchers and cooking classes.

All prices are in GBP and include VAT where applicable. Payment is required in full at checkout. All orders and bookings are subject to availability.

Nothing in these terms affects your statutory consumer rights.

2. Physical Products

We aim to ensure all product descriptions, prices and availability are accurate. Some products are dispatched directly by our manufacturers and suppliers.

Orders placed before 12pm on a working day will be processed the same day. Orders placed after 12pm will be processed the next working day.

Delivery normally takes 3–5 working days from processing.

Standard UK mainland delivery costs £5.95, with FREE delivery on orders of £75 or more.

Full details are available in our Delivery & Shipping Policy.

3. Product Returns & Refunds

Customers have a statutory right to cancel most online purchases of physical goods within 14 days of delivery.

Certain products, including perishable foods and qualifying unsealed hygiene-sensitive products, are excluded.

Customers are normally responsible for return postage when cancelling an eligible order because they have changed their mind.

Faulty, damaged or incorrectly supplied goods will be dealt with in accordance with your statutory rights.

Please refer to our Returns & Refunds Policy for further information.

4. Class Bookings

All class bookings must be paid for in full at the time of booking.

Class bookings are non-refundable if cancelled by the customer.

Where a customer is unable to attend, we may, at our sole discretion, offer to transfer the booking to another available class date. Transfers are not guaranteed and are subject to availability.

Bookings may be transferred to another person with our prior agreement.

Dated cooking classes and experiences generally fall within the leisure activity exemption from the statutory 14-day cancellation right.

These conditions do not affect any statutory rights that may apply.

5. Changes or Cancellations by Us

We reserve the right to reschedule, amend or cancel classes where reasonably necessary, including due to instructor availability, adverse weather or operational circumstances.

If we cancel a class, customers will be offered an alternative date or a full refund.

If we reschedule a class and the new date is unsuitable, customers may request a full refund.

6. Class Participation

Participants must follow all reasonable safety instructions provided by our instructors.

Customers must notify us of any relevant allergies or dietary requirements before attending.

We reserve the right to refuse participation where an individual presents a safety risk or behaves inappropriately.

Class content, ingredients and instructors may occasionally vary from those advertised.

7. Gift Vouchers

Gift vouchers are subject to the validity dates and redemption conditions stated at the time of purchase.

Vouchers cannot normally be exchanged for cash, except where required by law.

8. Liability

We are responsible for providing goods and services with reasonable care and in accordance with applicable consumer legislation.

Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud or any other liability that cannot legally be excluded.

9. Privacy

Personal information is processed in accordance with our Privacy Policy and applicable UK data protection legislation.

10. Contact & Governing Law

These terms are governed by the laws of England and Wales, without affecting any mandatory consumer protections applicable elsewhere in the UK.

For questions about orders, bookings or these terms, please contact us using the details provided on our website.

Millington Hall Farm
MHF Holdings Ltd
Millington Hall Farm, Millington Lane, Altrincham WA14 3RN

bookings@millingtonhall.com

Returns & Refunds Policy

Millington Hall Farm | Last updated: 30 October 2026

1. Physical Product Returns

Customers may cancel most online purchases of physical products within 14 days of receiving their order, without providing a reason.

To request a return, please contact us within this period. You then have a further 14 days to return the goods.

Returned products should be appropriately packaged and protected during transit. Customers are responsible for return postage unless the item is faulty, damaged or incorrectly supplied.

We may make a deduction for any reduction in value caused by handling beyond what is necessary to inspect the goods.

2. Food Products

Certain food products, including goods that deteriorate or expire rapidly, are exempt from the statutory 14-day cancellation right.

Sealed goods unsuitable for return for health or hygiene reasons may also be exempt once unsealed.

These exclusions do not affect your rights if a product is faulty, damaged or not as described.

3. Faulty or Damaged Products

If your order arrives faulty, damaged or incorrect, please contact us as soon as possible, ideally with your order number and photographs.

We will arrange an appropriate refund, replacement or repair in accordance with your statutory consumer rights.

Where required by law, we will cover reasonable return costs.

4. Refunds

Refunds for valid cancellations will include the cost of the returned products and any standard outbound delivery charges required by law.

Refunds will be issued to the original payment method within 14 days of receiving returned goods or evidence that they have been sent back, whichever is earlier.

5. Class Bookings

All class bookings are non-refundable if cancelled by the customer.

If you cannot attend, we may offer to transfer your booking to another available date at our discretion. Transfers are not guaranteed.

You may request to transfer your place to another person, subject to our agreement.

If Millington Hall Farm cancels a class, you will be offered an alternative date or a full refund.

If we reschedule a class and you cannot attend the new date, you may request a full refund.

Nothing in this policy affects your statutory consumer rights.

6. Gift Vouchers

Gift vouchers are subject to the validity and redemption conditions stated at purchase.

Unused vouchers cannot normally be exchanged for cash, except where required by law, including any applicable statutory cancellation rights.

7. Contact Us

To request a return, report a problem or discuss a booking, please contact us using the details provided on our website.

Millington Hall Farm
bookings@millingtonhall.com

Privacy Policy & GDPR

Millington Hall Farm | Last updated: 30 October 2026

1. Introduction

Millington Hall Farm is committed to protecting your personal information and respecting your privacy.

This policy explains how we collect, use, store and protect personal data when you visit our website, purchase products, book classes or contact us.

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following information:

• Your name, email address, telephone number and billing or delivery address.
• Order history, purchases and class bookings.
• Payment and transaction information.
• Dietary requirements, allergies or other information you choose to provide when booking classes.
• Website usage information, including cookies and analytics data.
• Marketing preferences and communications.

3. How We Use Your Information

We use personal information to:

• Process orders, payments and class bookings.
• Arrange deliveries and provide customer support.
• Communicate important information about purchases or bookings.
• Manage refunds, returns and customer enquiries.
• Improve our website, products and services.
• Send promotional communications where permitted.
• Comply with legal and regulatory obligations.

We process personal data where necessary to fulfil a contract, comply with legal obligations, pursue legitimate business interests or where you have provided consent.

Where we collect health-related information, such as allergies, we will obtain explicit consent where required.

4. Sharing Your Information

We only share personal information where necessary for legitimate business purposes.

This may include:

• Shopify, our e-commerce platform.
• Payment processing providers.
• Delivery companies and fulfilment partners.
• Manufacturers and suppliers fulfilling orders.
• Booking and customer communication services.
• Website analytics and marketing providers.
• Professional advisers or regulatory authorities where required.

We do not sell your personal information.

5. Marketing Communications

We may send information about our products, classes, events and special offers where you have consented or where otherwise permitted by law.

You can unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us.

6. Cookies

Our website uses cookies and similar technologies to support essential website functions, improve the shopping experience and understand website usage.

Where required, we will request your consent before using non-essential cookies.

Further information is available in our Cookie Policy.

7. Data Security & Retention

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss or misuse.

We retain personal information only for as long as necessary for the purposes for which it was collected, including applicable legal, accounting and regulatory requirements.

Order and transaction records are generally retained for up to six years, or longer where legally required.

8. Your Data Protection Rights

Under UK data protection law, you may have the right to:

• Access personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Restrict or object to certain processing.
• Request transfer of your information.
• Withdraw consent where processing relies on consent.

These rights are subject to applicable legal conditions and exemptions.

To exercise your rights, please contact us using the details below.

You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

9. International Data Transfers

Some of our technology and service providers may process personal information outside the United Kingdom.

Where this occurs, we will ensure that appropriate safeguards are in place in accordance with applicable data protection legislation.

10. Contact Us

For questions about this policy or how we handle your personal information, please contact:

Millington Hall Farm

Legal Entity: MHF Holdings Ltd

Address: Millington Hall Farm, Altrincham WA14 3RN

Email: bookings@millingtonhall.com

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices or legal requirements.

The latest version will always be available on our website.

Cookie Policy

Millington Hall Farm | Last updated: 30 October 2026

1. Introduction

Our website uses cookies and similar technologies to ensure it functions correctly, improve your shopping experience and help us understand how visitors use our website.

This policy explains what cookies are, how we use them and how you can manage your preferences.

2. What Are Cookies?

Cookies are small text files stored on your device when you visit a website.

They help websites remember information such as shopping basket contents, preferences and browsing activity.

3. Types of Cookies We Use

Essential Cookies

These cookies are necessary for our website to function correctly, including shopping baskets, checkout, security and account functionality. They do not require consent where they are strictly necessary to provide a service you have requested.

Analytics Cookies

These help us understand how visitors use our website, which pages are popular and how we can improve our services.

Marketing Cookies

These may be used to deliver relevant advertising, measure campaign performance and understand how visitors interact with our marketing.

Functional Cookies

These remember certain preferences and help provide additional website features.

4. Third-Party Cookies

Our website is powered by Shopify and may use services provided by third parties, including payment processors, analytics providers and marketing platforms.

These providers may use cookies or similar technologies in connection with their services.

The cookies used will depend on the services enabled on our website.

5. Managing Your Cookie Preferences

You can manage your cookie preferences through our website’s cookie consent settings, where available.

We will request consent before placing or accessing non-essential cookies where required by law.

You can withdraw or change your consent at any time through our cookie settings.

You can also manage or delete cookies through your browser settings. Disabling essential cookies may affect website functionality.

6. Changes to This Policy

We may update this Cookie Policy to reflect changes in technology, website functionality or legal requirements.

The latest version will always be available on our website.

7. Contact Us

If you have any questions about our use of cookies, please contact:

Millington Hall Farm

[Customer Service Email]