FAQs

Making a Booking

How long does delivery take?

We usually deliver within 2–5 business days, depending on your location.

Can I track my order?

Of course. You’ll get a tracking link once your order is shipped.

Visiting the Farm

How do I get to the farm?

The farm address is Millington Hall Farm, Millington Lane, Altrincham WA14 3RN.

The google pin to our main gate is here.

Is there a parking on site?

Yes, we have parking for up to 20 cars.

Is the venue accessible?

Areas of some experiences are situated outdoors, and pedestrian access to the experience area is from a stony parking area over a grass path with no handrail. We do aim to make our experiences enjoyable for everyone, so please contact us to discuss your accessibility requirements before your visit.

Is hearing loop available?

Unfortunately there are no hearing loop facilities available at the farm.

Is the food served halal/kosher?

We regret that the food served at the farm is not halal/kosher.

I have an allergy or dietary requirement

We encourage any of our guests to reach out in advance of your visit to make sure we are ready to provide a safe and enjoyable experience.

You can contact us in advance of your booking at bookings@millingtonhall.com or on our phone number 0161 515 7620.

Is the venue outdoors?

Experiences which do not include outdoor elements will take place in a heated indoor space. Experiences with outdoor elements, such as grilling or barbecue cookery, partially take place in covered outdoor spaces, so please make sure that you bring appropriate seasonal clothing if you want to take part in these segments.

Gift Vouchers

How do I book a gift voucher?

Choose the amount you’d like to gift, add it to your basket and complete checkout. Your gift voucher will be delivered by email with a unique code, ready to send to the gift recipient.

Want something to wrap? At checkout, you can add on a Premium Physical Gift Card, beautifully presented and posted out to you or your recipient.

How do I redeem a gift voucher?

At checkout, enter your gift voucher code into the “Gift card or discount code” box and select Apply. The value of your voucher will be deducted from your order total.

If your order costs less than the value of your voucher, the remaining balance stays on your gift voucher and can be used towards a future booking or purchase.

Support

Can I cancel my booking?

Due to arrangements we make with local suppliers in advance, we regret that there are no refunds for cancellations. We may be able to accommodate date transfers if requested in advance of the experience date (subject to availability). Please get in touch at bookings@millingtonhall.com or via a web contact form.

How can I get support before my event?

Get in touch on 0161 515 7620 or at bookings@millingtonhall.com with your order info, and we will aim to get back to you as soon as possible. Please bear with us during busy periods, we will do our best to reach you quickly.

Questions, feedback, or just saying hello?